Policies

• All content and materials contained on the website are Copyright 2025, Continental Kennel Club. All rights reserved.
• No person is authorized to use, copy, or distribute any portion of the Website, including related graphics.
• Continental Kennel Club and other trademarks and/or service marks (including logos and designs) found on our website are the intellectual property of Continental Kennel Club. Such marks may not be used under any circumstances without the prior written authorization of Continental Kennel Club.

• Continental Kennel Club may provide hyperlinks to third-party websites as a convenience to users of the Website.
• Continental Kennel Club does not control third-party websites and is not responsible for the contents of any linked-to, third-party websites or any hyperlink in a linked-to website. Continental Kennel Club does not endorse, recommend, or approve any third-party website hyperlinked from the Website. Continental Kennel Club will have no liability to any entity for the content or use of the content available through such hyperlinks.
• This website may include links to external websites. CKC is in no way responsible for the content or privacy practices of other websites, and we encourage users to be aware of this when they are leaving our website and to read the privacy policies of any other website that collects personally identifiable information.

Our Brand

At Continental Kennel Club, we highly value our name, symbol, and visual representations. To maintain and enhance our brand identity, we've created a set of guidelines for the usage of the CKC logos. These guidelines aim to ensure uniformity in communications and promote a positive and effective presentation of our brand.

Please read the guidelines on our Link to Us page

• The Privacy Policy consists of all content within the Privacy & Security section of Policies & Terms in the Help Center of this website.

• The Privacy Policy is subject to change at any time. Policy changes and updates will be published within this page's Privacy & Security section.

• This website is owned and operated by Continental Kennel Club, Inc. (CKC). This privacy policy discloses the privacy practices for this website and applies only to information collected by this website. It will notify you (the user) of the following:

  • What personally identifiable information is collected from you on the website
  • How your information is collected, how it is used, and with whom it may be shared
  • The choices available to you regarding the use, accuracy, and updating of your information
  • The security procedures and measures used to protect your information on the website

  By using this website, you consent to the privacy policies and practices described on this page.

• This website is not directed to children under thirteen (13) years of age, and children under the age of thirteen must not use the website or services offered on it to submit any individually identifiable information about themselves without the permission of a parent or guardian.

• If you are concerned about the use of your information on our site, believe that your privacy has been violated in any way, have reason to believe your MyCKC account is no longer secure, or feel that we are not abiding by this Privacy Policy, please report your concerns to us immediately by emailing us at [email protected] or calling 1-800-952-3376.

Date of Last Revision to Privacy Policy: 09/10/2025

Email Communication
Continental Kennel Club complies with the CAN-SPAM Act. Enforced by the Federal Trade Commission (FTC), this act applies to “any electronic mail message for which the primary purpose is commercial advertisement or promotion of a commercial product or service.” Based on the laws regulating this type of communication with you, CKC:

• Will never use false or misleading header information. Our “From,” “To,” “Reply-To,” and routing information clearly identifies CKC as the originator of the message.
• Will never use deceptive subject lines.
• Will always disclose our location in the footer of each email.
• Will always provide opt-out information and methods in a clear, conspicuous manner.
• Will always honor opt-out requests within 10 business days, however, opt-out requests are usually processed within one business day or less.

For more information about these laws and the CAN-SPAM Act, click here.

Email Preferences
You may choose to opt out of some or all email communications from CKC. This can be accomplished in the following ways by providing nothing more than your email address.

• Unsubscribe from ALL CKC email correspondence by clicking the appropriate link in the footer of an email.
• Unsubscribe from a particular email list by clicking the appropriate link in the footer of an email you received as part of that list.
• Email us at [email protected] and request to be removed from one or more lists.

Membership Communication
Continental Kennel Club provides a membership experience to club members with a CKC-registered dog, which includes a variety of special services and customized communications. For this reason, club members who choose to unsubscribe from all CKC email communications may still receive additional email notifications that contain transactional or related content. Transactional or related email correspondence may:

• Facilitate, confirm, and/or deliver goods or services as part of a transaction that you have agreed to, or
• Give information about a change in terms or features regarding your membership with CKC or your enrollment in a CKC-facilitated program or event.

CKC is the sole owner of the information collected on this website. We only collect personally identifiable information from you when you provide it voluntarily. This data can be collected by:

• Completing a form on the website, including contact forms, email subscription forms, or any form necessary for purchasing a product, service, or subscription.
• Registering a puppy, dog, or litter using an online registration form on the website.
• Registering for your Continental Kennel Club account via the member portal on the website.
• Logging into your Continental Kennel Club account via the member portal on the website.
• The submission of your information by another member of CKC via a referral or contact form on the website.

If you do not choose to provide personally identifiable information, we may still collect information such as the date and time of your visit, the originating IP address, the pages requested, etc. This information is not tied to your identity.

CKC recognizes the importance of protecting your personal information. When you submit sensitive information on our website, it is protected. Sensitive information such as credit card data is encrypted and transmitted securely. You can verify this by checking for the lock icon and “https” in the URL bar of your browser. You can also view the security icons in our footer, which are provided by our service providers, including GoDaddy, TrustWave, and Authorize.net Payment Processor.

Your information is also protected offline. Only employees who need to access your information to complete a specific job, such as billing or customer service, are granted access to personally identifiable information. The computers and servers where this information may be stored are located in a secure facility.

When you voluntarily provide personal information, we will use it to contact you based on the reason you provided the information.

CKC will never share your information with any third-party or partner organization(s) unless it is necessary in order to fulfill your request or deliver services that you have requested (e.g., to ship an order, to email you with information related to an order, or to fulfill trial benefits and/or partner services bundled with a product or service you purchased from CKC).

Like many other websites, our website uses "cookies" to improve the online user experience by identifying repeat visitors and some actions. When you visit our website, a small text file called a cookie is created and stored on your hard drive. We use cookies in a number of ways, including:

• Collecting a piece of information you enter into an online form in order to save time the next time you log in or complete another form.
• To track the pages you view and identify your interests in order to provide relevant content.
• To avoid showing pop-up notifications that you have already seen and ignored or responded to.
• To monitor the performance of the website in order to test and improve the user experience.

Some of our business partners and/or advertisers may also use cookies on our website. We have no access to or control over these cookies.

• Items such as certificates, pedigrees, photo ID cards, and dog tags may be returned for corrections within 60 days of the issue date without a reissue fee. 
• Items returned for corrections after 60 days from the issue date will be subject to reissue fees.

Registration Documents

• Members must notify Continental Kennel Club within 60 days of the registration date if they have not received their registration documents. They will be reissued at no charge.
• Notifying CKC of missing documents more than 60 days beyond the registration date will result in a reissue fee.

Puppy Applications

• Members must notify us within 30 days of the registration date if they have not received their registration documents. They will be reissued at no charge.
• Notifying CKC of missing Puppy Registration Applications more than 30 days beyond the registration date will result in a reissue fee.

• If you’ve not received your item(s) or they arrive damaged, please see our Shipping Policy.
• If you have not received your microchip within 60 days of the order date, please contact us.
• If your chip arrives damaged or broken, it must be returned to CKC to qualify for reimbursement or replacement.

1. Customers may return any unwanted item(s) to Continental Kennel Club within thirty (30) days of receipt for a full refund.

2. Returned items must be unused, in their original packaging, and in the same condition they arrived in to receive a refund.

3. Upon receipt of a return, CKC will inspect the item(s) to determine if a refund will be issued. 

4. If approved, a refund will be issued to the customer's original payment method within 14 days of receiving the returned item(s).

5. CKC does not issue refunds for overpayments of $0.01 to $1.00.

6. Unless Continental Kennel Club states otherwise, the customer is responsible for paying postage and/or shipping fees to return unwanted items to CKC. Shipping costs are non-refundable.

7. Litter processing fees are non-refundable in the event that a sire owner disputes a litter registration.

8. Packages containing items for return should be addressed as follows:

   CONTINENTAL KENNEL CLUB INC.
   ATTENTION: ORDERS & RETURNS
   P.O. BOX 1628
   WALKER, LA 70785

• Members may track the status of CKC orders and returns by logging into their MyCKC account here.
• Customers without a MyCKC account may contact CKC by phone, live chat, or email to inquire about the status of a return.

Orders designated as pending for more than 90 days will be placed on hold and are non-refundable. Reissue fees are assessed in accordance with the Member Service Fee Schedule.

Under normal circumstances, applications received by mail, fax, email, or via our online registration system are processed within five (5) working days, upon receipt, excluding weekends and holidays. These timeframes may be altered due to emergencies, natural disasters, or other interruptions to the mail. 

CKC updates the website footer a few times each week with current processing dates. You can view which mail’s receipt date is currently being processed by going to ckcusa.com and scrolling all the way down to the footer.  

• Special breed registrations that require research may require additional time for processing.

• Physical registration documents are mailed from our office upon completion and should arrive within 7-10 business days of processing, depending on your location.

• They are mailed 1st class via USPS unless a customer requests and pays for expedited mail services. Contact our Customer Service Team for additional information. 

• If you do not receive your documents after the 10th business day, please contact our office immediately. 

• Members must immediately review their registration documents upon receipt. 

• Time limits and fees for corrections and reissued documents are assessed by document type according to the current Member Service Fee Schedule after the established timeframe has lapsed. Please see this document for time limits and pricing.

• Out-of-stock merchandise will be shipped as soon as it is available. 

• If we cannot ship an ordered item within 5 business days, or if it is permanently out of stock, you will be notified and given the option for a refund. 

• Continental Kennel Club ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
• U.S. Territories include Puerto Rico (PR), the U.S. Virgin Islands (VI), and Guam (GU).

• Continental Kennel Club is not responsible for any customs and taxes applied to your order. 
• All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
• Delivery of items shipped internationally may arrive outside our standard delivery window.

• Continental Kennel Club is not liable for damage(s) during shipping. 
• If your item is damaged on arrival, please contact CKC for further instructions.
• Please retain all packaging and the damaged item(s).
• Certain packages may be reimbursed/replaced via claim(s) with the shipment carrier.
• CKC will provide the necessary tracking information upon request.
• Puppy or Canine Package C - These are mailed with a tracking number and will not be reissued without payment. The tracking number will be supplied to the member at their request to file a claim with their local post office.
  
• If you’ve not received your item(s) within 60 days of the order date, please contact us. 
• Notification of a missing item more than 60 days beyond the order date will result in a fee for replacement at CKC’s discretion.

Yes, CKC registers dogs in all 50 states and many foreign countries except Canada. We do not register dogs in Canada due to a legal agreement with the Canadian Kennel Club. You may use an alternate United States address, and we’ll happily process the registration for you.

US Territories, including Puerto Rico (PR), US Virgin Islands (VI), Guam (GU), APO, and FPO addresses, are charged NO additional fees.

The information and materials on the Website could include technical inaccuracies or typographical errors. Changes are periodically made to the information contained herein. CONTINENTAL KENNEL CLUB MAKES NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO ANY INFORMATION, MATERIALS OR GRAPHICS ON THE WEB SITE, ALL OF WHICH IS PROVIDED ON A STRICTLY "AS IS" BASIS, WITHOUT WARRANTY OF ANY KIND AND HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES WITH REGARD TO ANY INFORMATION, MATERIALS OR GRAPHICS ON THE WEB SITE, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. UNDER NO CIRCUMSTANCES SHALL THE SITE OWNER OR PUBLISHER BE LIABLE UNDER ANY THEORY OF RECOVERY, AT LAW OR IN EQUITY, FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION, SPECIAL, DIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING, BUT NOT LIMITED TO LOSS OF USE OR LOST PROFITS), ARISING OUT OF OR IN ANY MANNER CONNECTED WITH THE USE OF INFORMATION OR SERVICES, OR THE FAILURE TO PROVIDE INFORMATION OR SERVICES, FROM THE WEB SITE.

Errors in processing on the part of CKC that deviate from the information supplied are our responsibility and will be corrected and/or reissued at no charge to the member. This includes incorrect or missing information that delays delivery (apartment or box numbers), incorrect canine identifying information (name, sex, or color), etc.

CKC accepts registration applications for processing and issues registration certificates based on the accuracy of the information submitted by the registration applicant(s) and member(s). CKC accepts no liability for any inaccurate, false, or fraudulent information submitted on registration applications but will correct such information if CKC determines it to be in error.

Documents found to be fraudulent or forged will result in the immediate revocation of all canines, puppies, and litters produced from the fraudulent or forged documents and the immediate suspension of the violator's registration rights and privileges. CKC may also, at its discretion, pursue additional legal action against violators.

Continental Kennel Club reserves the right to change these "Terms of Use" at any time by posting new "Terms of Use" at this location. You can email Continental Kennel Club with any questions relating to these Terms of Use at [email protected].

1. Fees for checks submitted as payment for registration service(s) returned for insufficient funds are the responsibility of the club member.

2. Any canine registrations associated with the delinquent payment will be suspended until the proper payment and NSF fees are paid in full.

3. Payment for NSF's must be remitted by debit/credit card or money order. Checks are NOT accepted as payment for clearing NSF charges.